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The role of learning and development (L&D) continues to broaden, with many learning leaders helping facilitate and support change initiatives in their organisations. In a year of unprecedented change – leaders have been required to completely rethink how their businesses operate and find new avenues to reach their goals. The training function has been integral to helping organisations transition to a remote workforce, shift in-person events to a virtual environment, and take safety and compliance training to another level. This influx of change has made it difficult to plan for long-term growth.
But as we move into a new year, we must begin to shift our focus to the future and plan for the next chapter. For L&D, this means ensuring employees have the skills they need to meet the ever-changing needs of the business. For some organisations, this may mean evaluating which job roles will become permanently remote. Many jobs have changed significantly in the transition to remote work. For example, salespeople are no longer connecting with prospects in person or taking clients to lunch. All interactions are taking place online or over the phone. L&D must ensure sales reps, and all roles within the organization, are prepared to succeed in this new normal.
As we move forward, the most innovative and successful training organisations will be those that apply the knowledge they’ve gained this year to create opportunities for future growth and expansion. The trends for 2021 reflect the changing nature of work and how learning leaders are uniquely positioned to guide their organisations through change and achieve new levels of success.
Read the full article from Training Industry Magazine here.
